Returns and Refunds Policy
Effective date: 01/04/2024
Last updated: 11/02/2026
This Returns and Refunds Policy explains how returns, replacements, and refunds are handled for purchases made through AllisGoodea (Eunice All Is Good). This policy should be read alongside our Terms and Conditions.
Contact us about a return or refund
If you need help with a return, replacement, or refund, contact us as soon as possible:
Email: euniceallisgood@gmail.com
Telephone: 07862 653 508
Store address: 482 Manchester Road, Fox Valley Shopping, Stocksbridge, S36 2DU
Before you request a return or refund
- Please keep your order confirmation and any relevant delivery details.
- If your issue relates to damage or an incorrect item, take clear photos of the product and packaging where possible.
- Do not dispose of damaged items until we confirm next steps, unless we advise otherwise.
Order cancellations
You may cancel your order before it is dispatched by contacting us immediately. Once an order has shipped, it cannot be cancelled and the returns process (where applicable) will apply.
Damaged, faulty, or incorrect items
If you receive an item that is damaged, faulty, or incorrect, you must contact us within 48 hours of delivery so we can arrange a replacement or refund where appropriate.
Where possible, please provide photos and a brief description of the issue so we can resolve it quickly.
Refund approval and processing times
Where a refund request is approved, refunds will be processed within 3 to 7 working days from the date of approval. Refunds will be issued to the original payment method used at checkout unless we agree otherwise.
Items that may not be eligible for return
Some products may not be eligible for return due to hygiene, safety, or legal reasons, including:
- perishable goods and chilled/frozen items
- sealed hygiene or personal care products once opened
- items that have been used, opened, or are not in a resalable condition
Where exclusions apply, we will only rely on exclusions permitted by UK consumer law.
Consumer rights
If you are a consumer, you have legal rights if goods are faulty, not as described, or unfit for purpose. This policy does not affect your statutory rights.
Replacements
Where appropriate, we may offer a replacement instead of a refund. If a replacement is agreed, we will confirm the replacement process and any delivery or collection arrangements with you.
How to request a return or refund
To request a return or refund, please contact us and include:
- your order number
- the item(s) concerned
- the reason for the request
- photos of the issue (for damaged, faulty, or incorrect items)
Policy updates
We may update this Returns and Refunds Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.